Privacy Policy

Effective Date: January 1, 2026

At Brea Leak Detection Pros, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies to our website and the leak detection services we provide in Brea, California. By using our site or services, you agree to the practices described here.

Information We Collect

We collect information you give us directly. This includes your name, phone number, email address, service address, and details about your leak or plumbing issue when you call, fill out a form, or book a service.

We also collect information automatically when you visit our website. This includes your IP address, browser type, device information, pages you view, and how long you stay on our site. We use cookies and similar tools to gather this data.

How We Use Information

We use your information to schedule appointments, send technicians to your location, provide accurate leak detection and repair services, and follow up on work we performed.

We also use your information to communicate with you about your service, respond to your questions, send invoices, and share updates or promotions that may be relevant to you. You can opt out of marketing messages at any time.

We use website data to improve our site, understand how visitors use it, and make our services better for customers in Brea and surrounding areas.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to collect information about how visitors use our website. These tools help us see which pages are popular, how people find us, and where we can improve.

These third-party providers may collect data directly from your browser. We do not control their tracking technologies, and their use of your information is governed by their own privacy policies. We encourage you to review those policies if you have concerns.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software, payment processors, and analytics providers. These partners are required to keep your information confidential.

We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer or merger. In those cases, we will take steps to protect your privacy.

Data Retention

We keep your personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.

How long we keep information depends on the type of data and why we collected it. For example, service records may be kept longer for warranty and legal purposes, while marketing preferences are updated as you request.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration. These steps include secure servers, encryption where appropriate, and limiting access to your data to employees who need it to do their jobs.

No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us right away.

User Rights

You have the right to access, correct, or delete the personal information we hold about you. You can also ask us to stop sending marketing messages or restrict how we use your data.

California residents have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell your personal information.

To exercise any of these rights, contact us using the information below. We will respond within the time required by law. We may need to verify your identity before fulfilling your request.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and revise the effective date.

We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of our website or services after changes are posted means you accept the updated policy.

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